Farba Customer Relations Policy

Farba Customer Relations Policy

As FARBA, our main philosophy is to maintain our customer focus in our fields of activity. We design all our products together with the customer in accordance with his expectations and needs, and we produce in accordance with international quality standards and beyond their expectations. We respond quickly to customers' feedback. Communication with the customer is indispensable for us throughout the entire process.

To ensure and manage customer focus in all of FARBA's activities;

• While producing its products, FARBA starts from the design stage and together with its customers, produces solutions that are suitable for their needs beyond their expectations.
• FARBA builds long-term relationships that create value for its brand and customer brand.
• Ensures the confidentiality of customer information.
• Customer complaints and feedbacks are handled quickly and improved by getting to the root cause.
• Communicates and maintains communication with the customer through the channels requested by him at all stages of the value chain.
• Provides all the conveniences with its employees and technology to help and support its customers in all matters.
• Periodically measures customer satisfaction and perception and uses it for continuous improvement.

As Farba Automotive AŞ, we work with all our strength in line with all these principles, which are the key to achieving FARBA goals, with the awareness that the customer is the reason for existence, in harmony with laws and regulations.